Following are the details of the return policy that is applicable for all items sold on PTron.Us.
1. Items that CAN be returned
Non Electronics Products
15 Days return policy
15 Days return policy
In case the product you received is 'damaged' or 'defective' or "not as described", our friendly return policy has got you covered:
Follow the below steps for easy returns.
You may raise a request by writing to us on 'contact us'. The request should be raised within the time specified in above schedule.
The customer has to upload pictures/image of damaged/defective products. The damage or defect should be clearly visible in the picture/image.
The product to be returned should be finely packed in return package with original packing and tags.
We will process 100% refunds once we receive the product at our end.
The refunds are subject to the product condition and other parameters meeting our return policy.
In case you make a wrong order, you have to return the product at your expense. On receipt of the product at our end, we can refund or replace the product.
2. Items That Can't Be Returned
All items purchased at the time of Special Sale or Discounts will be have to considered on a case by case bases to be qualify for returns except for Damaged products & Delivery of wrong products.
PTron.us (a service provider by Palred Online Technologies Private Limited) believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the ware house/vendors/merchants and they have initiated the process of shipping them.
There is no cancellation of orders placed under the Same Day Delivery category.
No cancellations are entertained for those products that the Palred Online Technologies Pvt Ltd marketing team has obtained on special occasions. These are limited occasion offers and therefore cancellations are not possible.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision. In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
Refund will be processed based on the mode of payment and PTron or the approved payment gateway will credit your refunds directly into your debit/credit card or online accounts. Refunds will be subject to the following:
Orders paid online using Credit Card/Debit Card will be refunded only to your bank account within 7-21 working days from approval of refund request.
If You have reason to believe that Your Account is no longer secure (e.g., in the event of a loss, theft or unauthorized disclosure or use of Your account ID, PIN, Password, or any credit, debit card number or netbanking login/password, if applicable), then You agree to immediately notify PTron and indemnify PTron from any liabilities that may arise from the misuse of Your Account. Under no circumstances does PTron ask for your confidential information
a) We will never call you to ask your credit card number, CVV number, OTP, etc.
b) We will never ask you your ATM Pin or your online password
c) We will never share your details with anyone without your prior consent
Please let us know if you receive an Email / SMS / Call from anyone pretending to be from PTron and asking for any sensitive information. You can email us at support@PTron.us or call us at 1.877.555.9300.